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SLA MANAGED RETAINERS

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Our SLA’s are designed to save you money each month and ensure your business has zero down time with its IT.

Why do I need an SLA?

Our fixed fee options offer our customers the ability to budget based on their needs. Taking an SLA with Abacus IT is designed to save you money each month and ensure your business has zero down time.

Take an SLA if:

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• You want a fixed price monthly support cost with no hidden charges

• Rapid response times & guaranteed SLA service levels

• You require extended support hours

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• You need access to an industry certified team of IT professionals

• You require a complete outsourced IT facility

• You require a backup to an internal IT team

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Benefits of an SLA:

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• Fixed monthly fees for support

• Direct access to a technical account manager

• Dedicated support number and A/H

• Dedicated helpdesk facility

• Remote/telephone/email support and consultancy

• Server, backup and communications monitoring

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• PC/Laptop monitoring

• Mobile Device management and monitoring

• Full fault/resolution reporting (provided monthly)

• Fast 2hr SLA response times

• Customer portal, giving you full visibility of your IT status

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Managed Service:

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• Everything you need at a fixed cost

• vCTO (virtual Chief Technical Officer)

• Business continuity planning

• Access to hardware spares

• Disaster recovery simulations

• Capacity & growth planning

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• Regular infrastructure audits

• Planning & budgeting consulting

• License & Patch management

• Anti-Virus management

• Vulnerability scanning

• Client Portal access

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